Returns & Warranty
Our commitment to your satisfaction
30-Day Return Policy
We accept returns on most unused, uninstalled parts within 30 days of delivery. To initiate a return:
- Email returns@chinaliftsupply.com with your order number
- Receive a Return Merchandise Authorization (RMA) number
- Ship the item back in its original packaging
- Refund processed within 5-7 business days of receipt
Restocking Fee
A 20% restocking fee applies to all returned items. This covers inspection, repackaging, and inventory processing costs. Original shipping charges are non-refundable.
Non-Returnable Items
The following items cannot be returned:
- Electrical components that have been installed or connected (controllers, sensors, switches)
- Hydraulic components that have been filled with fluid or installed
- Custom-ordered parts or special-order items
- Clearance or "As-Is" items
- Parts showing signs of installation, use, or damage
12-Month Manufacturer Warranty
All parts sold by China Lift Supply are covered by a 12-month warranty against manufacturing defects. This warranty covers:
- Defective materials or workmanship
- Parts that fail under normal operating conditions
- Replacement part or store credit at our discretion
Warranty Exclusions
The warranty does not cover:
- Damage from improper installation or misuse
- Normal wear and tear (brake pads, seals, filters, etc.)
- Damage from accidents, abuse, or neglect
- Parts modified or altered from original specifications
- Labor costs for installation or removal
Filing a Warranty Claim
To file a warranty claim, email warranty@chinaliftsupply.com with your order number, photos of the defective part, and a description of the issue. Our team will review your claim within 2-3 business days.
Questions? Call us at (888) 392-9175 or email support@chinaliftsupply.com